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Former moderators reported submitting applications online and never having interviews with Gaggle managers - either in-person, on the phone or over Zoom - before landing jobs. They described an impersonal and cursory hiring process that appeared automated. Instead, their employment histories included retail work and customer service, but they were drawn to Gaggle while searching for remote jobs that promised flexible hours. While several believed their efforts in some cases did shield kids from serious harm, they also surfaced significant questions about the company’s efficacy, its employment practices and its effect on students’ civil rights.Īmong the moderators who worked on a contractual basis, none had prior experience in school safety, security or mental health. Youth Suicide: The Other Public Health CrisisĮight former content moderators at Gaggle shared their experiences for this story. Gaggle founder and CEO Jeff Patterson has warned about “a tsunami of youth suicide headed our way” and said that schools have “a moral obligation to protect the kids on their digital playground.” “It wasn’t enough money and you’re really stuck there staring at the computer reading and just click, click, click, click.”Ĭontent moderators like Waskiewicz, hundreds of whom are paid just $10 an hour on month-to-month contracts, are on the front lines of a company that claims it saved the lives of 1,400 students last school year and argues that the growing mental health crisis makes its presence in students’ private affairs essential. “In all honesty I was sort of half-assing it,” Waskiewicz admitted in an interview with The 74. Gaggle’s moderators face pressure to review 300 incidents per hour and Waskiewicz knew she could get fired on a moment’s notice if she failed to distinguish mundane chatter from potential safety threats in a matter of seconds. But mostly, the low pay, the fight for decent hours, inconsistent instructions and stiff performance quotas left her feeling burned out. Though she felt “a little bit like a voyeur,” she believed Gaggle helped protect kids. Donate Now!Īs a result, kids’ deepest secrets - like nude selfies and suicide notes - regularly flashed onto Waskiewicz’s screen. Help us reach our Spring Campaign membership goal.
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Their work is supposed to ferret out evidence of potential self-harm, threats or bullying, incidents that would prompt Gaggle to notify school leaders and, in some cases, the police. Through an algorithm designed to flag references to sex, drugs, and violence and a team of content moderators like Waskiewicz, the company sifts through billions of students’ emails, chat messages and homework assignments each year. on their school-issued Google and Microsoft accounts.
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Waskiewicz worked as a content moderator for Gaggle, a surveillance company that monitors the online behaviors of some 5 million students across the U.S. The mother from Pittsburgh didn’t want other parents in the crowd to know she was also looking at child porn. While watching one of her five children play basketball on the court below, she knew she had to be careful. Megan Waskiewicz used to sit at the top of the bleachers, rest her back against the wall and hide her face behind the glow of a laptop monitor. If you are in crisis, please call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255), or contact the Crisis Text Line by texting TALK to 741741.